Returns & Exchanges

At SJC Custom Drums, we stand by our craftsmanship and want to ensure you are completely satisfied with your gear. If your equipment doesn't hit the right note, you can return standard stock items within 30 days of delivery.

1

Submit a Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Gear

Carefully pack your drums or accessories in their original shipping containers with all original protective padding to prevent damage during transit.

3

Ship It Back

Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring the RMA number is clearly visible on the box.

4

Inspection and Refund

Once our team inspects the returned items for quality assurance, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing