Frequently Asked Questions
Everything you need to know about your custom SJC gear.
How long does it take to build a custom drum kit?
Since every custom kit is handcrafted to your specific sporting or performance requirements, lead times typically range from 8 to 12 weeks depending on the complexity of the finish and hardware.
Do you offer international shipping?
Yes, we ship our custom drums and hardware worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the size of the order.
Can I return a custom-made drum?
Because custom orders are built to your unique specifications, they are non-refundable. However, stock items and accessories can be returned within 30 days if they are in original, unused condition.
What kind of warranty comes with SJC drums?
We offer a limited lifetime warranty on our shells and a 1-year warranty on hardware and finishes against manufacturing defects to ensure your gear stands up to the rigors of the road.
Do you offer financing options for large purchases?
Yes, we partner with specialized payment providers to offer monthly installment plans, allowing you to get your dream kit now and pay over time.
Can I update my order once it has been placed?
We allow changes to custom orders within the first 48 hours. After this period, the production process begins and specifications are locked to ensure timely delivery.